On this page, you can find useful information regarding access prior to your visit to the museum.
We want everyone's visit to be enjoyable and work continuously to make the museum more accessible and inclusive to the widest possible audience.
We welcome your feedback and suggestions. You can contact the team via firstname.lastname@example.org
For advance bookings of exhibitions or facilities, please email email@example.com or telephone +442038625937
(10:00 – 17:00, Mon-Fri)
• Pre-booking is not required when visiting our free displays.
• Online pre-booking is recommended when visiting our paid temporary exhibitions.
You can pre-book your tickets here
• Please note that tickets for our paid exhibitions are available at a concessionary rate for visitors with disabilities, and free entry is included for accompanying carers.
• For any ticketing enquiries, get in touch via firstname.lastname@example.org
• Should you wish to purchase tickets onsite, our staff members located at the entrance of the museum (Ground floor) are able to assist you.
Assistance dogs are welcome.
A limited number of wheelchairs are available for use on your visit. These should be requested at least 24 hours in advance via telephone +442038625937 or email email@example.com
There are two disabled parking spaces available. Use of these parking spaces should be requested at least 72 hours in advance of your visit via telephone +442038625937 or via email firstname.lastname@example.org although bookings made after this time may still be possible.
Please note that the accessible parking bay is available for use from 10.00 to 17.45, seven days a week. You will be required to move your vehicle from the accessible parking bay by 17.45.
For drop-offs, it is recommended that wheelchair users stop immediately after turning off Kensington High Street and onto Hollandgreen Place (next to GAIL’s bakery).
Large print guides
Large print guides for temporary exhibitions, as well as booklights for improved visibility are available onsite – please ask a member of staff when you visit the museum.
For our current exhibitions: Ai Weiwei: Making Sense and The Offbeat Sari, you can also download a digital version below.
What's on each floor?
All areas of the Design Museum are accessible by lift.
Entrance to the museum and its High Street shop are at street level. All exhibitions and shops are wheelchair accessible.
There are four lifts serving all floors of the building (-2, -1, G, M, 1 & 2).
Lift 1: Situated by the Security desk on the Ground Floor.
Lifts 2 & 3: Situated in the Atrium on the Ground Floor, next to the museum's Atrium shop.
Lift 4: Staff-only lift located on the Ground Floor.
For access to: Gallery 2 (step-free), the Bakala Auditorium (step-free).
Facilities available on this floor: lifts and accessible toilet (right-hand transfer).
For access to: Gallery 2 (via stairs), public reading area, lockers, and the Bakala Auditorium (via stairs).
Facilities available on this floor: lifts, male and female toilets, accessible toilet (left-hand transfer), and baby changing facilities.
Please note: Step-free access to Gallery 2 and the Bakala Auditorium is available via level -2. Please take the lift to level -2 or ask a member of staff for assistance.
For access to: Gallery 1 (level access), Atrium displays (free, temporary), general seating areas, café, and our Atrium shop.
Facilities available on this floor: lifts, accessible toilet (left-hand transfer), and baby changing facilities.
For access to: Mezzanine display (free, temporary) and a general seating area.
Facilities available on this floor: lifts.
For access to: Balcony display (free, temporary), Common Room (open to the public on weekends).
The following rooms are used for pre-booked activities and events and are not otherwise accessible to the public: Creative Workshop, Swarovski Learning Corridor, Ulm & Bauhaus Rooms, Design Studio and the Library & Archives.
For access to: Designer Maker User (free, permanent collection display), Crowdsourced wall, Climate Clock, Helene & Johannes Huth Gallery (free, temporary exhibition).
The following rooms are used for pre-booked activities and events and are not otherwise accessible to the public: Researchers in Residence Studio, Chumsri & Luqman Lounge, and the Park Room.
Facilities available on this floor: lifts, unisex toilets, and accessible toilet (right-hand transfer).
Plan your visit
The museum is located on the corner of Earl's Court Road and Kensington High Street at the entrance of Holland Park. The closest underground stations include Kensington High Street, Earl's Court and Holland Park plus Kensington/Olympia overground stations.
The Royal Borough of Kensington and Chelsea provide local alternative disabled parking bays in the surrounding area.
For each exhibition, the museum offers access tours in British Sign Language (BSL) for deaf and hard of hearing visitors as well as Audio Described Tours for those who are blind and partially sighted, providing opportunities to touch and discuss objects. Please sign up to the newsletter to be informed of upcoming tours or visit the What's On section of the website to learn about future events.